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Support

 

Contact data for general support questions of endusers:

 

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Please preferably use contact via E-Mail. As an exception a short call possibly can help to clear more effective than many E-Mails could do. Please call:

Tel. : +49 2301 94 93 78-5
Fax :+49 2301 91 89 60-8

 

Before contacting us: Our support will ask you for the serial number of the condemned appliance. Please hold this number ready for our investigation in our database to determine the specified appliance type and the according options. The serial number also will help to clarify existing support agreements or warranty claims. Alternatively you can indicate us a MAC number of the appliance, so that we can find the right serial number in our database. Our support team will be of service to you during normal office hours from 09:00am to 05:00pm CET resp. CEST during summertime.

 

For one of our partner Appliances the support will be performed by the partner. In case you will have problems with

 

Appliances, please contact the partner support directly. If you dispose of a running agreement between you and SECUDOS please contact us. We will clarify how to proceed.

For Appliances like

 

we do not only support hardware problems but also the operating system DOMOS as well as the recovery by SDR. The application software  will be attended by the partners directly. Are there any problems which could be doubtful, we will help to clear them and contact our partners as well.

Inlab logo_web_mini

 

The SLB, scope7 productline and the Qiata Appliances are totally supported by SECUDOS. This includes beside the hardware, the operating system DOMOS, SDR and the application software as well.

 

Downloads

Applipacks, Updates, Productsheets etc.
(registration is required.)

FAQs

Frequently asked questions to the SECUDOS
Appliances
 

SupportPackages

Informations about the SECUDOS
SupportPackages

RMA

Form to start an RMA (registration is required.)

 

Events

Current informations about our events.

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Webinar

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