If two active Appliances for a HA-Cluster are needed to provide the highest availability, the SupportPackage Plus HA is recommended. The practical difference to the SupportPackage Plus is the quantity of units. The user gets 3 identical and preinstalled units. Two of them are intended to run active and the third one stays as a replacement. This “Cold Standby unit” can be used as a replacement for both of the active units. The combination of the SupportPackage Plus HA and the SDR-Technology provides the user with the most simple and secure possibility to minimize downtimes.
Also included in the SECUDOS SupportPackage Plus is a guaranteed reaction-time within 4 hours during usual office-hours (CET), unlimited phone- and E-Mail-support, as well as a guarantee for the complete hardware for the period of time of this SupportPackage. If for example a HDD is failing, the complete unit will be replaced and not only the faulty component. The shipping costs will be shared. The SupportPackage Plus HA allows even for smaller resellers and users to manage IT-Projects worldwide.
